Through my employer Isobar, I worked on-site at Qantas in Mascot as a Senior UI designer in the Travel domain within an agile squad for almost 10 months. I collaborated closely with UX leads, business analysts, developers and product owners helping to craft seamless and effortless digital experiences when customers are ready to fly and throughout their journey.
The most significant project that our squad tackled was the redesign of the Flight Status tool. Qantas passengers and their related parties depend on the Flight Status tool for reliable and up to date information regarding their flight departure and arrival details.
I worked with the team to create a card based, colour coded design system that integrated with the existing Qantas component library and that works seamlessly across any device. I also designed additional enhancements such as SMS and email notifications, a disruption banner system and multilingual notification support for international passengers.
I worked on the redesign of the Timetables section of the Qantas site giving customers the tools to make informed decisions at the time of booking. The UI was updated to be aligned with the Qantas design system and the recently redesigned Flight Status tool.
Our research showed that over 50% of visitors to the Timetables pages were considering booking a flight, so we introduced the ability for users to directly click through to book any of the flights from the Timetables search results pages.
I also worked on the redesign of the Lounges pages of the Qantas site and assisted in the migration to AEM whilst enhancing the user experience to provide easy access to information important to our customers.
I helped design a brand new online approval process for passengers to travel with certain types of dangerous goods on domestic and International flights within the Qantas group. A process that previously involved an exchange of emails over a number of days was now achievable within minutes.